Your Account:
Become a Member
* To become a member, you can do one of the following:
o Visit our Become a Member page.
o From the Club Penguin home page, click ‘Membership’ and follow the directions.
o When you are logged in, click the settings button (question mark icon, far right), then click ‘Become a Member’ and follow the instructions from there.
Cancel a Membership
Membership cancellations only apply to monthly memberships purchased using a credit card. These memberships automatically recur each month to ensure uninterrupted membership service.
You may cancel your membership at any time. You will still receive the full membership period that you have purchased.
Canceling a membership requires the penguin name and password. If you don’t know your password, please visit Forgot Password to have it emailed to you.
To cancel your account:
* Go to edit your account, enter your penguin name and password, then select “Cancel your membership”.
* Go to clubpenguin.com, click on the “Membership” tab, and select the option to cancel.
Changing Safe Chat Level
* To change safe chat level, login, and click the settings button on the far right of the toolbar.
* Check the box at the bottom that either says ‘Ultimate Safe Chat Mode’ or ‘Standard Safe Chat Mode’.
* If you chose to enter a parent password when you created your account, you will be asked to enter the password to continue.
* Log off and re-enter the world. Your new settings will take effect when you re-enter.
* If you are in Ultimate Safe Chat mode, you will only see Ultimate Safe Chat messages, as well as actions, emotes, and greeting cards.
Changing Your Password
To change your password, login, and click the settings button on the far right of the toolbar.
* Click on “Change Your Password”.
* Enter your old password and the new password in the spaces provided.
* Enter the email address you used to set up the account.
* If the change is successful, you will get a message that says “Your password has been updated.”
* The next time you login, use your new password.
Breaking the Rules
* If you swear or say something that is against the rules, you will be banned. This means you will not be able to use your account for a period of time – anywhere from 24 hours to forever.
* If you are a member and you are banned, you will not be reimbursed for the time that you were banned.
* A ban can happen automatically, which takes effect instantly, or be assigned by a moderator, which may take a little more time.
How a Penguin is Banned
A penguin can be banned either automatically or by a moderator.
* An Automatic Ban occurs instantly when the player has said one of several flagged bad words.
* A Moderator Ban happens when:
o A player reports another player;
o A record of all conversation at that time in that room is sent to the moderators, including filtered messages;
o A moderator reviews the conversation;
o If the moderator sees bad language or inappropriate behavior, they will ban the guilty penguin 24 hours for a first-time offense or 72 hours for a second or third offense.
o Four or more offenses may result in a permanent ban.
